As we get ready for UC EXPO 2018, Europe’s largest unified communications and collaboration event, the UC EXPO provides a great…
Communications are an essential part of any business. Whether it's the connections a brand makes with its customers or the…
A couple of decades ago, the only channels customers had to communicate with brands were telephone and mail. Technology has…
In a world where customer experience is key to business success, contact centre agents exist on the front lines of…
If you're looking for a way to make your company as efficient and profitable as possible, then the task might…
In a rapidly evolving and competitive retail environment, agility has become a critical component of running a successful business. Brands…
The role of the typical contact centre is changing. Today's customers are more empowered than ever before, and they're no…
Whether you're prepared or not, unified communications are gradually making the move to the cloud. Today, cloud solutions are moving…
Call centre agents work best when they work together. However, despite the rise of new solutions for collaboration, many of…
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